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We had an appointment for 6 pm this evening for Washington Energy Services to come to the house and estimate a full replacement system for our furnace. More than likely several thousand dollars of work. At 6:55 pm, the guy calls to say he’s just leaving his previous appointment and won’t be here for another 15-20 minutes (can I really believe that?).
Told him to just go ahead and go on home and we’d call the company to reset an appointment. Maybe if they can make us a heck of a deal we’ll consider using them instead of one of the many other companies in the Everett area who provide the same service.
What I want to know; if he had a cell phone available to call me at 6:55 pm why couldn’t he have used that cell phone an hour earlier to tell us what was going on? Is that not a common courtesy?
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